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30-Day In-Home Trial

Xhifi values our relationship with you, and so we want to make sure that you're completely satisfied with our products. That's why we offer to direct sale customers a 30-Day In-Home Trial that enables you to try our products in your own setup for 30 days. If at the end of the 30-Day trial period you are not totally satisfied for any reason, we will refund you the complete purchase price less shipping and handling and applicable restocking fees as follows:

  • All new hardware, accessories, parts, and unopened software still in its sealed package, may be returned for a full refund within 30 days from the date you receive the product.
  • If Xhifi receives no request for a return within the 30-day In-Home Trial period, the policy forever expires for that particular unit.
  • To return products for credit, e-mail or call Xhifi Customer Service to receive a Credit Return Authorization Number within the 30-Day In-Home Trial Period. You must obtain a Credit Return Authorization Number and all appropriate return instructions in order to return the product.
You must ship the products to Xhifi within (5) days of the date that Xhifi issues the Credit Return Authorization Number. You must also return the products to Xhifi in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Xhifi reserves the right to inspect the product thoroughly before assessing any credit, and to adjust credit amount and charge restocking fees accordingly if product arrives in anything other than as-new condition.

Any credit issued by Xhifi against product returned under this 30-Day In-Home Trial, may also be used as credit towards the purchase of any other Xhifi purchase. Any difference in cost will either be refunded to the customer by Xhifi, or be payable to Xhifi by the customer.

Any Xhifi product may be returned after the 30-Day In-Home Trial period at a pro-rated amount for product credit only. No money refunds will be made after 30 days.

Therefore, a product credit up to (1) year old can be redeemed against the purchase of any other Xhifi purchase for 100% of its original amount; after (1) year, Xhifi will redeem the credit at a pro-rated amount.

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